Privacy Policy

Technomed Electronics ("Technomed Electronics", "we", "us" or "our"), an ISO 13485:2016 certified and CDSCO licensed manufacturer of physiotherapy and electrotherapy equipment based in Chennai, India, respects your privacy. This Privacy Policy explains what personal information we collect when you visit https://technomedelectronics.com (the "Website") or contact us, how we use and protect it, and the choices you have.

By using the Website or submitting your information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website or share your information with us.

1. Information We Collect

We collect only the information that is reasonably necessary to respond to you and run our business:

• Enquiry and contact forms: your name, email address, phone number, city, the product you are interested in, the subject and your message.
• Request a Quote: the details above together with your clinic, hospital or organisation name, address, and product and quantity requirements.
• Careers: your name, contact details, resume/CV, qualifications, work experience and any other information you choose to include in your application.
• Phone, email and WhatsApp: information you share when you call us, email us, or message us on WhatsApp.
• Technical data: IP address, browser type, device information, pages visited, time spent and referring website, collected automatically through server logs, cookies and similar technologies.

We do not knowingly collect patient health records through the Website. Please do not submit any patient-identifiable or medical information through our forms.

2. How We Use Your Information

• To respond to enquiries and provide product information, demonstrations and quotations.
• To process orders, arrange delivery and installation, and provide after-sales service, warranty support and spare parts.
• To evaluate job applications and contact candidates.
• To send product updates, offers or event information where you have agreed to receive them. You may opt out at any time.
• To operate, secure and improve the Website and understand how visitors use it.
• To comply with legal, regulatory and tax obligations, including those applicable to medical device manufacturers.

3. Cookies and Analytics

The Website may use cookies and similar technologies to keep the site working properly, remember your preferences and measure traffic. We may use third-party analytics services (such as Google Analytics) that collect anonymised usage data on our behalf. You can block or delete cookies through your browser settings; some parts of the Website may not function correctly if you do so.

4. How We Share Your Information

We do not sell or rent your personal information. We may share it only in the following cases:

• Authorised dealers and service partners: to respond to your enquiry or provide sales and service in your region.
• Legal requirements: where required by law, court order, or a request from a government or regulatory authority, or to protect our rights, property or safety.
• Business transfers: in connection with a merger, acquisition or sale of assets, subject to equivalent confidentiality protections.

5. Data Security

We use reasonable technical and organisational security measures to protect your information against unauthorised access, loss, misuse or alteration, consistent with the Information Technology Act, 2000 and the rules made under it. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We keep personal information only for as long as needed for the purposes described in this policy, including to meet legal, accounting, warranty and regulatory requirements. Job applications may be retained for up to 12 months for future openings unless you ask us to delete them sooner.

7. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

• Request access to the personal information we hold about you.
• Ask us to correct, complete or update inaccurate information.
• Ask us to delete your information where it is no longer required.
• Withdraw consent you have given, including for marketing communications.
• Raise a grievance about how we handle your information.

To exercise these rights, email us at sales@technomedelectronics.com . We may need to verify your identity before acting on your request.

8. Third-Party Links

The Website may contain links to third-party websites and services such as Facebook and WhatsApp. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

9. Children’s Privacy

The Website is intended for healthcare professionals, institutions and business customers. We do not knowingly collect personal information from anyone under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Your continued use of the Website after changes are posted means you accept the revised policy.

11. Grievance Officer and Contact

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your information, please contact our Grievance Officer:

Email : service@technomedelectronics.com

Technomed Electronics
Address: Plot 41, Functional Industrial Estate, Perungudi, Chennai – 600 096, Tamil Nadu, India
Phone: +91 44 4202 0060 / +91 44 4359 3498
Email: sales@technomedelectronics.com | service@technomedelectronics.com
Website: https://technomedelectronics.com